FAQ

FREQUENTLY ASKED QUESTIONS

How often do you restock?

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What is the difference between a lace front and a standard front?

A lace front has sheer lace at the front/edge of the cap, which lays over your forehead and makes it appear as though hair is growing from your scalp. Lace fronts are ideal for those with receding and/or thinning hairlines, or when wearing wigs that are a different color than your natural hair. A standard front wig does not have lace in the front. The edge of the cap is simply covered by hair. If you still have bio hair, you can pull out your own baby hairs for blending.

How do I measure my head for a wig?

To measure your circumference, take a flexible tape measurer and start from the hairline at the center of your head. Wrap the tape measurer around to the nape of your head(where your skull meets your neck) and then back around until you reach the center of your hairline again. 

How do I know what length to order?

Take a flexible tape measurer and start from the top and center of your head, and measure down to the ends of your hair. Remember, you CAN order toppers 2-4” longer than your bio hair if you want to go a bit longer! 

 

How do I know what color to order? The colors look different in photos and videos. 

Unfortunately, I will never be able to capture a hair’s exact color on camera. There are so many variables: outdoor vs. indoor lighting. Direct sunlight vs. indirect. Computer screen versus phone screen. To ask which color is accurate would be impossible to answer, as it all depends on your setting. I always do my best to capture the most accurate color for listings, but please be aware that it still may vary. 

ABOUT MY WIGS

Do I need to use glue or tape?

Yes and no! All of my wigs are glue less. A wig grip should be more than enough to keep your wig in place, but depending on the individual’s head shape, sometimes glue or tape is necessary. Glue or tape may also be used for extra security, if preferred.

 

Do I need to wear a wig cap with a lace wig?

I suggest wearing a wig cap or grip, but if you prefer not to, there are tricks to making your lace top wig look more natural, such as putting a strip of Scar Away Tape under the part line. 

 

Do I need to cut my own lace? How do I do it?

Yes! There are many videos on YouTube to help you along. I suggest going VERY SLOW! Remember, you can always cut more off, but once it’s gone, it’s gone!  

How long will my wig last?

The longevity depends on how it is treated. Sometimes they can last 1-2 years, or sometimes even longer. Proper care is important ie heat protection and hair oil is a must.

Can I change the color of my hair piece?

Depends in whichpiece you have. You may darken any of my wigs (such as adding a root orlowlights) but I do not suggest lightening a piece. Please do not do this without consulting me!

Can I change the part on my hair piece?

On a silk top wig, you are limited to the area of silk, which is usually around 4”x4” or 5”x5"

What kind of hair do you use?

I use Brazilian and European hair.  

Can I put my wig in a ponytail?

You can do low and mid ponies. High ponies will pull too much, and will prevent your wig from staying in place. 

 

Can I pull my wig away from my face?

Yes you can! 

 

Are the knots bleached on your lace wigs?

Yes they are! Knot scan only be bleached so much before the integrity of the knots are compromised, so some pieces will still show darker knots than others, even after bleaching. This can easily be disguised and concealed with makeup concealer or a light highlighting or eye shadow powder! 

 

Do I need to put makeup on a lace wig?

You don't have to, but many women prefer to! Your makeup matches your skin, so it helps to create a seamless transition from skin to lace! 

 

What is a return hair?

When hair gets sewed and knotted to secure it onto lace/handtied caps, there are short ends that may stick out through the top of the cap along with the long hairs. This is normal, and you can tame these little hairs with a heated curling iron (by pressing the return hairs down against the cap). You can also use hair spray or pomade to keep them down. 

CARE OF YOUR HAIR PIECE

How do I wash my hair piece?

Wash with sulfate free moisturizing shampoo and conditioner. I like to use Aveda Damage remedy . Be sure not to get conditioner on the cap/base as conditioner may loosen the knots. Towel dry by gently patting/squeezing excess water off of your hair. Never ring your hair out. Carefully brush your piece with a wet brush and allow hair to air dry on a wig stand. You can message me for a hair care sheet.

How often should I shampoo my hair piece?

Generally, you only need to shampoo once a month, but you can shampoo more often, if necessary. But washing it too much will dry out your wig faster. 

What products should I use on my hair piece?

Use moisturizing sulfate free shampoo!! Aveda Damage Remedy is my go too. Don’t forget to put oil on your wigs since they are not receiving oils from your scalp, but don’t over do it. I recommend argon oil or aveda damage remedy dry oil.

Can I use heat tools on my hair piece?

Yes, however, I recommend using a heat protectant spray, and I do not suggest going above 300°F / 140°C, 

 

How should I store my hair when I’m not wearing it?

You can store it on a wig stand, mannequin head, or in a silk drawstring pouch (inside of a box). You can order silk wig pouches on Amazon. 

POLICIES

Do you take custom orders?

 Yes we do, Please fill out the form in "build your wig".

International Orders:

Image London not responsible for any custom fees for international orders. The price does not include custom fees, as custom fees vary country to country and are out of my control.

 

How long will it take for my hair piece to arrive?

Orders are shipped out 1-3 business days after the order is placed, via USPS Priority. International orders are shipped through DHL Express and can take up to 10business days to receive, after the order is placed.

 

Do you offer free or discounted hair in exchange for exposure?

No, I do not offer free hair in exchange for reviews or exposure.

How do I cancel an order?

Please email me ASAP to cancel an order, as orders are usually shipped out within 1 - 2business days. All cancellations are charged a 5% cancellation fee if it has not shipped yet. If your order has already shipped, you can send it back, but there is a 10% restock fee.

What is your return policy?

All orders (except final sale pieces) have a 2 day return policy from day of receiving. Buyer pays for return costs. all items must be returned in its original state. Returns are also obligated to pay a 10% restocking fee.